Food Delivery Wars in the Middle East: A Breakdown of the Industry’s Dynamics

 As cities globally moved into lockdown, most businesses were forced to close their entrances and withhold profits for some difficult weeks. You will think the owners of the restaurant had an easy time, provided they performed with food distributors to power the on-demand food economy. You will be wrong.

Restaurants whine about the astronomically great commission rates made payments to food distributors, feeling stuck without clear options.

Clients usually grumble of varying quality and delays.

Food aggregators constantly fail an amount, and none have transformed a penny since the beginning. Nonprofitable development at all costs was sufficient in the previous time, but investors have developed intolerant, asking their corporations for a transparent way towards benefits.

Drivers and riders whine about low pay and limited social security.

These challenges have spreadhead to increasing stress among the shareholders, which triggered three major concerts, or instead transforming points.

Uber Eats is determined to shit its functions in the Middle Eastern markets.

Regional restaurants partnered with Taker, Blink, ChatFood, Zyda, and several other similar podiums to begin their commission-free websites permitting clients to order directly from these websites.

Mohammed Alabbar, the founder of Noon, verified food distributors and vowed to give the market a new service that will highly decrease commissions.

Alabbar maintained his promise, presenting Noon Food, a unique food delivery service, with a commission cap of 15%, and encouraging others to follow. In addition, Careem eliminate its feasible commission framework, asking restaurants to make a payment of a certain monthly charge rather than coated delivery costs.

Noon cannot win by complying with the same method of recent professionals, but if it transforms how the game is played, the outcomes can transform the difficult economics of the industry around.


Like e-commerce, unit economics in food delivery can be explained by a smooth formula where 7 metrics decide a client’s exact value.

AOV likes the typical order worth, which in usual is fewer than other online classifications, provided most customers relevantly inexpensive fast-food items.

An establishment’s take rate is the commission it makes the payment to food distributors.

Net delivery expense is the charge to deliver the food to the customer minus whatever payment the customer makes.

Order S&M costs refer to sales and marketing expenses on every repeat order.

AOF prefers the intermediate order commonness, which estimates how many times the customer orders over the consumer lifetime.

CAC is a client investment expense and prefers the marketing cost a distributor has to pay to get a client to place their first order.

Average certain expenses prefer the typical and administrative expenses and evolvement and research costs, split by the overall number of clients.


High delivery expenses resulting from the point-to-point delivery standard and little use. Unlike other delivery businesses, food delivery needs a driver to take food from one supplier and deliver it to a consumer, making a trip on order. Adding to the complications, food delivery has different rise times, forcing drivers to go unused for most of the day.

Highly competitive pressures in the space and bit switching expenses mean that distributors require to spend on marketing and discounts to maintain clients on their podiums, otherwise hazarding a little moderate order commonness.

Low average order worths in food make profit liable to easy losses or functional problems. In case of delivery charges rises from AED 20 to 21, a consumer’s exact values reduce by 75%. If AOF declines by 20%, a consumer’s exact worth declines by 50%.


Noon was inaugurated in 2017 as a Middle Eastern online portal, giving consumers a variety of products to purchase online. The corporation extended towards new business lines starting with online grocery delivery in 2020 and food delivery this year.

Early inaugurated with a dream of becoming the Middle East’s Amazon, Alabbar rapidly understood that contending with Amazon on a match they basically innovated is a futile request. This drove the Noon leadership unit to put one of the very special methodic pivots the region has ever watched – Noon would no longer be the Amazon of the region; this would be the on-demand FedEx of the region.

In doing so, I believe the corporation reposted itself as a logistic corporation, rising the breadth of its playing sector around different industries and gradually incorporating rearward into spots it feels lucrative. With this status, Noon desires to solve food delivery’s major issues, called low motorist use and low consumer loyalty.

Also Read: Lebanon-Based Global Treasury Management SAAS TreasuryXpress Gets Acquired by Bottomline

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