Rayna Tours: Its Journey in the Words of Manoj Tulsani

  • What’s your company name and its work?

It is Rayna Tours and Travels. It is the number one choice in the industry for Destination Management products and services. From international visa services and a global hotel reservation system to all-inclusive holidays and transfers, Rayna Tours takes care of every aspect of travel in the most hassle-free way.

  • Who are the founders and co-founders of the company?

When we started our venture in 2006, it was just my friend (cum co-founder) – Kamlesh Ramchandani and I who managed all elements of our startup for a year or so. Mr. Yasser Noman is the current chairman of Rayna Group and I am the group CEO.

  • A complete journey about the company? When you have started, how and where?

We started off our business journey from a small outlet at a Dubai hotel. The early struggles were typical of any business startup; we didn’t have a mentor, a feasible plan, or any strong investment plan. Being complete newcomers in the service industry added to the initial challenges. But, we worked quite hard and in no time, our idea (of organizing Dubai tours for hotel guests) got the attention it deserved. We opened 15 plus similar outlets in the next two years and by 2009, we could dedicate ourselves as an established Destination Management service provider. As we continue to reign as the leading travel company in Dubai and the UAE, we have opened our branches in different parts of the world, with a strong presence in India, Singapore, Thailand, Turkey, Cape Town, and more.

  • The journey of founders and co-founders?

Before starting Rayna Tours, Kamlesh and I had worked together at Safeer Group of Companies. Later, I joined the Time Machine Group of Companies where I was promoted to the position of Marketing Head. It was at this point I decided to leave the ease of a steady and stable job and set up Rayna Tours. Kamlesh’s successful background working in diverse roles and my strong passion for travel and interest to engage with people led us to make a shift from the trading industry to the service industry.

  • Who are your customers? And have you supplied it to anyone? What is the feedback?

We are both a B2C and B2B travel management company. Our easy-to-manage B2B portal is the one-stop solution provider for individual travel operators and travel agencies (small and medium) from all over the world. When it comes to B2C customers, they are basically all of them who are interested in travel, especially those looking for customized experiences. With an extensive spectrum of activities, tours, and all-encompassing holiday packages, our service portfolio has everything to satisfy every travel interest.

  • What support do you need from the public and customers?

We are multiple award-winning companies where we believe that happy customers are our greatest assets. Every business dealing (be it on B2C or B2B) is more than a mere transaction for us. All we have to tell them is to keep inspiring and supporting us through their unbiased feedback, reviews, etc on both our services and recent market trends and travel expectations. We are ever willing to push the envelope and go above and beyond our capacity to provide our customers with the most prized and excellent travel moments.

To know more about our services

We welcome you to log on to our B2C and B2B pages on the web at Rayna tours and raynab2b. We also have an active presence on almost all social media platforms, such as Facebook, Instagram, LinkedIn, Twitter, and Youtube.

Arabian Travel Awards
  • Message to your customers and viewers

Right from the start of Rayna Tours, our mission has remained to deliver an enriched customer experience. We, therefore, ensure that we will leave no stone unturned when it comes to your travel expectations. No matter how small or big your travel needs are, we are equipped with all resources to make your travel dream come true.

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The views published in this article are those of the author and have been written through research and this article is subject to copyright laws. Any copying, reproducing, or publishing any matter subject to this article without the original author’s consent would be liable to persecution under the laws of the land.

 

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