UAE’s Digital Landscape Flourishes: Key Findings from TDRA’s 2023

Report Highlight Remarkable Growth in Services and Infrastructure.

The Digital Enablers Report 2023, recently unveiled by the Telecommunications and Digital Government Regulatory Authority (TDRA), underscores TDRA’s collaborative strides with partners in propelling the digital transformation landscape in the UAE. The comprehensive report not only delves into key indicators but also highlights the remarkable achievements stemming from TDRA’s concerted efforts in advancing digital transformation enablers and infrastructure.

An impressive milestone showcased in the report is the substantial growth of the UAE Pass user base, which has surged to an impressive 6.84 million individuals. This digital identity platform empowers users with seamless access to an extensive array of 15,000 digital services provided by 232 service providers, emphasizing the widespread adoption and utility of the UAE Pass.

Furthermore, the “UAE Verify” digital verification platform has played a pivotal role, processing an impressive 6,997,635 documents. Reflecting the thriving digital ecosystem, the API Marketplace has witnessed a significant volume of transactions, reaching a notable 1,273,464. Simultaneously, the Government Service Bus (GSB) has handled an astonishing 1.5 billion transactions, underscoring its crucial role in facilitating seamless interactions within the digital infrastructure.

These compelling statistics underscore the UAE’s commitment to fostering a digitally empowered society and highlight the efficacy of TDRA’s collaborative endeavors in driving the nation’s digital transformation journey.

In addition to the aforementioned achievements, the customer relationship management system “Tawasul 171” has proven its effectiveness by successfully addressing over 500,000 cases, showcasing its pivotal role in facilitating efficient customer interactions and issue resolution.

Turning to the performance metrics of the Federal Digital Network (FEDnet), the Digital Enablers Report provides valuable insights into its infrastructure. The network boasts a robust cloud architecture, comprising an impressive 5,076 virtual servers. This cloud infrastructure stands as a testament to the scalability and technological prowess embedded within FEDnet, contributing to the seamless delivery of digital services.

The impact of FEDnet extends across 40 entities leveraging its high-performance Internet portal, emphasizing its widespread adoption and utility. Additionally, 46 entities benefit from the cloud infrastructure, reaping the advantages of a dynamic and scalable digital environment. Furthermore, 35 entities have embraced the backup service, ensuring data integrity and security.

The TDRA Virtual Academy emerges as a key player in fostering digital knowledge and skill development, with an impressive registration count of 34,000 individuals. These participants are actively engaged in a comprehensive curriculum, gaining access to a diverse array of 180 training courses. The TDRA Virtual Academy stands as a testament to TDRA’s commitment to nurturing a digitally skilled workforce and fostering continuous learning within the digital landscape.

In response to the release of the report, Majed Sultan Al Mesmar, the Director-General of the Telecommunications and Digital Government Regulatory Authority (TDRA), offered insightful commentary. Al Mesmar highlighted the collaborative ethos prevailing among various government entities, emphasizing the collective efforts dedicated to achieving and augmenting integrated digital experiences. This collaborative synergy extends to local digital governments, showcasing a shared commitment to advancing the digital landscape.

Al Mesmar underscored the alignment of these efforts with the broader vision outlined in “We the UAE 2031.” This national vision, guided by the directives of the visionary leadership, places a strategic emphasis on digitization as a foundational element for the future economy. The focus on digitization aligns seamlessly with the implementation of smart city concepts, reflecting a forward-thinking approach to technological advancement and its role in shaping a progressive society.

Within the telecommunications sector, the Digital Enablers Report highlights substantial achievements in mobile network coverage across diverse regions of the country, achieving an impressive 100% coverage in various areas. This signifies a comprehensive and widespread accessibility of mobile services, ensuring connectivity for residents across the nation.

Furthermore, the report underscores the significant penetration of the 5G network, which spans an extensive 97.03% of the total populated areas. This exemplifies the rapid adoption and deployment of advanced telecommunications infrastructure, bringing high-speed and low-latency connectivity to a vast majority of the population.

In terms of mobile phone usage, the report reveals a substantial user base, with a total of 22,178,236 mobile phone subscribers. This reflects the ubiquitous presence of mobile communication within the country, underlining its integral role in daily life and communication.

Delving deeper into digital connectivity, the report notes that a noteworthy 3,774,064 subscribers actively engage with mobile broadband services. This statistic underscores the increasing reliance on mobile broadband for high-speed internet access, highlighting the growing importance of seamless connectivity for various online activities.

The UAE solidified its position as a global leader in telecommunications and digital infrastructure, claiming the top spot internationally in mobile network coverage, the rate of mobile broadband subscriptions, and the percentage of Internet users. This remarkable achievement underscores the nation’s commitment to providing widespread and efficient connectivity to its population.

Furthermore, on a global scale, the UAE ranks second in the rate of mobile subscriptions, showcasing the widespread adoption of mobile communication. Additionally, it holds the sixth position globally in international Internet bandwidth per user, reflecting the nation’s robust digital infrastructure.

In the realm of fiber-optic technology, the UAE maintains its global leadership for the fourth consecutive time, boasting an impressive Fiber-To-The-Home (FTTH) coverage of 97%, as reported by the FTTH Council Europe. This underscores the nation’s dedication to high-speed internet accessibility and its continuous investment in advanced fiber-optic infrastructure.

On an international stage, the UAE’s achievements extend beyond infrastructure to various indices. According to the report, the nation ranks 5th in the Global Cybersecurity Index (GCI), emphasizing its commitment to securing its digital landscape. Additionally, it secures the 9th position in the Telecommunication Infrastructure Index (TII), highlighting the robustness of its overall telecommunication framework.

In terms of online services, the UAE ranks 12th in the Online Service Index (OSI), showcasing the efficiency and accessibility of its digital services. The nation also secures the 13th position in the E-Government Development Index (EGDI), reflecting its progress in leveraging technology for governance.

Moreover, the UAE stands 18th in the Digital Participation Index, emphasizing its efforts in promoting digital inclusion. Lastly, in the Government AI Readiness Index, the UAE secures the 22nd position, highlighting its readiness to embrace and implement artificial intelligence in governmental operations.

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