Vish Narain – Leading The Way as Dubai’s Premier Telemedicine Provider

The medical service environment is changing dramatically as a result of fast technological breakthroughs and growing healthcare requirements. The incorporation of technology has become critical to improving accessibility and efficiency.

TruDoc Healthcare, a pioneering digital health firm, meets the ever-increasing demand for accessible, efficient, and patient-centered treatment. TruDoc’s recent purchase of Wellthy marks a significant step toward increasing its capacity to provide complete healthcare solutions that seamlessly combine both acute and long-term care management.

Discover TruDoc’s revolutionary path as executive chairman Vish Narain offers insight into the firm’s future plans and its most recent acquisition of Wellthy.

The idea behind TruDoc Healthcare was sparked by Vish Narain’s broad expertise in international healthcare environments, including the US, India, and the UK. He saw how digital health businesses were expanding quickly all over the world and frequently became unicorns. He identified a chance to transform healthcare delivery in the Middle East by identifying the lack of a significant digital health organization in the area. In the following three years, he set out to build TruDoc Healthcare to become the first unicorn in the Arab world’s digital health space, affecting the lives of ten million people.

TruDoc, a leading provider of online primary healthcare services, was founded in the United Arab Emirates twelve years ago. With years of growth, the company today boasts two million Middle Eastern members. They are experts in treating acute ailments while providing medical advice.

The TruDoc team, which is dispersed around several nations such as the United Arab Emirates, Saudi Arabia, India, and Nigeria, is confronted with the obstacle of cultural disparities in the several markets they cater to. Operational tasks, such as IT management and medical procedures, have to adjust to regional quirks, like the different healthcare methods in two different nations. Clinicians are able to obtain significant experience in other markets through initiatives that enable talent rotation across offices, which fosters mutual development and cultural interaction.

Wellthy, a well-known Indian supplier of digital health solutions, was recently purchased by TruDoc. Wellthy helps people efficiently manage long-term health concerns by focusing on chronic care management. expressing thoughts about the purchase.

This combination makes it possible to offer a whole range of services, including healthcare at home, pharmaceutical delivery, teleconsultations, and chronic illness management. TruDoc anticipates that the acquisition of Wellthy would greatly improve its capacity to handle chronic diseases, which account for a sizable percentage of patient instances in Saudi Arabia and the United Arab Emirates. Since chronic illnesses affect around 25% of patients in these areas, the acquisition gives TruDoc unique technological tools to address this important component of healthcare.

Narain highlights the mutual benefits stemming from the acquisition of Wellthy. With a significant portion of the Wellthy team based in India, TruDoc gains access to a cost-effective talent pool, enhancing its capabilities in health knowledge and technological advancements. This infusion of talent has fueled TruDoc’s rapid growth, expanding its workforce from under 100 to over 250 employees in just six months.

Additionally, the acquisition opens up new avenues for Wellthy to penetrate broader markets beyond India. By leveraging TruDoc’s resources and networks, Wellthy can extend its services to a wider range of businesses and geographical regions. Moreover, Wellthy now enjoys access to TruDoc’s support infrastructure, including HR, IT, and medical operations, which bolsters its operational efficiency and administrative capabilities.

The integration into a larger organizational structure provides Wellthy with a stronger foundation, enabling it to better serve its existing clients while also tapping into the potential of managing a larger demographic of two million lives. This integration enhances Wellthy’s activities and positions it for sustained growth and innovation within the healthcare industry.

Despite common concerns about redundancy in acquisitions, both companies have effectively integrated their operations.

Wellthy has created a thorough method of treating chronic illnesses that starts with a precise diagnosis made possible by the convenience of taking blood samples at home. After being diagnosed, patients receive individualized treatment programs that frequently include online or in-person meetings with doctors. Wearable technology and AI chatbots are just two examples of the integrated technologies used in these treatment plans to track and modify dietary habits, physical activity, and medication schedules. 

Wellthy’s platform functions as a digital assistant, enabling people to take control of their health through ongoing communication and tailored advice. This strategy is comparable to receiving internal encouragement to meet long-term wellness objectives from a supportive exercise instructor.

It is well known that insurance companies must pay much more for chronic patients. Effective management is therefore crucial for regulators as well as healthcare providers. For both customers and patients, the TruDoc Healthcare approach turns out to be more economical and successful. By removing the requirement for in-person travel, teleconsultations lower the cost of clinic rents and physician mobility. They are far less expensive than in-person sessions. Doctors may visit more patients in less time thanks to it as well. Saving money is further aided by the efficient drug delivery system, which does not have the overhead of traditional pharmacies.

TruDoc helps save excessive costs that are frequently wasted in clinics by only providing required lab tests. Effective chronic illness care also lowers the need for prescription drugs and hospital stays. For insurance firms, this is financially advantageous.

When treating long-term illnesses like heart failure that have no known cure, TruDoc prioritizes the patient’s general health. Narain highlights that rather than treating patients’ problems completely, it’s crucial to make sure they feel satisfied despite managing them. This method seeks to enhance patients’ quality of life by encouraging increased vigor and energy. TruDoc doesn’t just increase lifespan; it also fosters happier, healthier lifestyles. Furthermore, Narain emphasizes how properly managing chronic diseases may save insurance companies a large amount of money.

The goals and strategies of TruDoc Healthcare are quite impressive. Their objective is to enhance the delivery of healthcare via the use of technology. Although hospitals are essential in some medical situations, outpatient care, internet consultations, and home health services are TruDoc’s main areas of concentration.

Narain agrees that although hospitals offer essential medical treatment, individuals frequently choose for the comfort and safety of their homes. Not all ailments, meanwhile, may be treated at home. TruDoc thus concentrates on choosing appropriate conditions, such as dialysis or orthopedic rehabilitation, that may be supported in a home setting. Complex situations such as leukemia, where inpatient care is necessary owing to infection concerns, are an exception. Proactive and post-discharge management of complicated and chronic illnesses outside of hospital settings is their top priority.

This proactive strategy fits with their goal of offering all-inclusive healthcare solutions, especially for elderly clients who might not be tech-savvy. In order to address the difficulty of senior patients adjusting to digital healthcare, TruDoc uses two main strategies. Keeping in touch with traditional healthcare practitioners is the first step, as some patients need or prefer in-person appointments. On the other hand, fewer frequent visits may be necessary if prescriptions are managed digitally and regular exams are performed. A “phygital” experience is a hybrid method that blends physical with digital medical treatments.

More tech-savvy family members or caregivers are involved in Narain’s second strategy. Patients can obtain assistance in monitoring their medicine, exercise regimen, and diet by incorporating caregivers into their treatment plan via mobile applications. This guarantees that older patients, who may find it difficult to use technology, may nevertheless benefit from digital healthcare solutions.

TruDoc provides several kinds of caretaker services, from only a few hours a day to whole-time support, according to the requirements of the patient, such as individuals with Alzheimer’s or Parkinson’s illness, or people who don’t have family support. This is especially important in places like the US, where many seniors lack proper assistance due to the prevalence of single-parent families. They also recognize how important it is for specialist elder care providers to handle the requirements of elderly people who might not have access to technology.

Under the “Doctor for Every Citizen” initiative, TruDoc Healthcare and the Dubai Health Authority (DHA) have previously collaborated on teleconsultations. This partnership took place before Dubai’s mandatory insurance program was put into place, and DHA made remote medical care via TruDoc physicians possible. Nevertheless, teleconsultation services are now offered directly by insurance companies rather than DHA because of the ensuing widespread insurance coverage. Since then, TruDoc has partnered with almost 70% of UAE’s insurance providers, including well-known brands like Sukoon, AXA, GIG, and ADNIC. As a consequence, TruDoc’s extensive medical facilities are available to 70% of the UAE’s inhabitants.

One of TruDoc Healthcare’s forthcoming initiatives is a major collaboration with Johns Hopkins-Aramco. For Saudi Aramco workers, TruDoc will be their only choice for telemedicine and home health services. Early hospital discharges will be facilitated by this partnership. Under this initiative, patients having orthopedic or knee replacement surgery can stay in the hospital for a shorter period of time before receiving care from their residence with remote monitoring.

Furthermore, TruDoc is forming alliances with significant telecom carriers in the United Arab Emirates and Saudi Arabia with the goal of delivering lab services, home health care, medication delivery, and teleconsultations directly through these telecom providers. Millions more prospective patients will be reached by TruDoc thanks to this creative strategy.

With an eye on the future, Narain describes how the business hopes to penetrate the Middle East, taking in smaller countries like Oman, Kuwait, and Qatar. TruDoc also aims to grow its membership base in order to impact 10 million lives. The goal is to make digital healthcare services widely available while focusing on the CACO model, which stands for cost, access, convenience, and outcomes. With regard to chronic illnesses like diabetes in particular, this approach seeks to increase access to healthcare, provide more affordable options, boost convenience through online resources, and eventually improve the quality of life.

By informing lawmakers and current healthcare professionals on the advantages of digital healthcare, Narain hopes to shift public perceptions about teleconsultations. Individuals with chronic diseases who might find it difficult to physically visit regular healthcare venues can benefit from this.

TruDoc’s path demonstrates the transformational potential of technology in promoting happier, healthier societies. The company’s goal to revolutionize Middle Eastern healthcare delivery is persistent.
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